The dynamic duo behind Smile On Clinics

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Estimated reading time: 5 minutes A commitment to improve the quality of dental work in regional areas saw a brother and sister co-found a business...

How to hang on to your best staff

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Estimated reading time: 5 minutes Qualified and committed staff are hard to find in this current labour market, so it’s important to keep those you...

The cheek of it

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Estimated reading time: 5 minutes When two long-time friends decided to open a practice together, their plan was to make it individual, vibrant—and just a...

Measuring patient lifetime value

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Estimated reading time: 5 minutes Why measuring patient lifetime value—and strengthening recall, communication and systems—underpins sustainable growth. By Marina Williams Dental practices often equate new patient...

Fee transparency

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Estimated reading time: 5 minutes With cost concerns shaping patient behaviour and potential government reforms looming, dental practices are under growing pressure to be upfront...

Coaching in the dental profession

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Estimated reading time: 5 minutes Many dental practices are turning to dental consultants and coaches to streamline their services, enhance team culture and ultimately improve...

Mornington Peninsula Dental Clinic has staying power

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Estimated reading time: 6 minutes Celebrating its 50th year, Mornington Peninsula Dental Clinic has been led by only two dentists in that period—founder Dr John...

Running the most successful dental practice you can

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Estimated reading time: 5 minutes Business consultant Julia Riese outlines a framework for a better way in business in her new book, Beyond Dentistry: Mastering...

Branching into cosmetic dentistry

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Estimated reading time: 4 minutes Cosmetic dental procedures are more popular than ever, but care must be taken before adding them to your menu of...

Managing salary discussions

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Estimated reading time: 5 minutes The way dental clinics manage salary discussions can mean the difference between success and failure, but some key strategies can...

Navigating sensitive conversations in a dental practice

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Estimated reading time: 5 minutes Navigating sensitive life-stage, lifestyle and safety conversations in practice with patients has become an essential in building client confidence. By...

How long should a dental appointment be?

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Estimated reading time: 5 minutes Do patients want more time in the chair? Determining the right appointment length is a careful balancing act that prioritises...