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Best Practice Phone Skills: COVID-19 & Beyond – Part 2

July 31, 2020 @ 9:00 am - 11:30 am


In this two-part course, we look at the value of a New Patient and outline the protocols that support the New Patient call right through to an appointment., We also look at the challenge of “telephone shoppers” and how to convert them into New Patients. Remember, there is little benefit in putting protocols and procedures in place if they are not followed.

PART 2 (2.5 HOURS)
Handling the New Patient Call (continued)

Driving the conversation and handling questions, including those related to COVID-19.
Guiding the patient to an appointment.

Use Promo Code ‘EOFY40LOT’ at the checkout before 1st of July 20′ and save 40% Off
The Telephone Shopper

Learning how to handle those callers who are “just asking” for information and prices.
Effective communication tools that will help convert shoppers into making an appointment.
Preparing patients for their appointments over the phone.

Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience.
Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call.


July 31, 2020
9:00 am - 11:30 am


Prime Practice
View Organiser Website


Australia + Google Map

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