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When Things Go Wrong (and they will)!

September 14, 2021 @ 7:00 pm - 9:00 pm

Free – $55

Dentists have one of the highest rates of regulatory complaints when compared to other health professions. In Queensland, the rate is even higher, with more than 6% of Dentists receiving a complaint compared to the national average of 4.2%.

Hear from leading experts at Hall & Wilcox and ADAQ about the different types of complaints and how to respond within the different frameworks i.e. your practice, regulatory bodies and insurance. Our speakers will present a variety of case studies as examples of when things go wrong and what you can do.

Complaints management knowledge is crucial for the entire team. This seminar is recommended to dentists and their practice staff.

Topics covered in this course are:

– Learn why patients complain
– The most common complaints
– Tips on how to avoid complaints
– How to manage complaints in-house
– AHPRA statistics
– The relevant regulatory bodies
– The difference between regulatory complaints and negligence
– The difference between unsatisfactory performance vs professional misconduct
– The Director of Proceedings and QCAT
– How your professional indemnity insurance works
– DBA registration standards and insurance


September 14, 2021
7:00 pm - 9:00 pm
Free – $55
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Australian Dental Association Queensland
(07) 3252 9866
View Organiser Website


Australian Dental Association Queensland
22 - 28 Hamilton Place
Bowen Hills, Queensland 4006 Australia
+ Google Map
(07) 3252 9866
View Venue Website

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