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When Things Go Wrong (and they will!)

March 11, 2021 @ 7:00 pm - 9:00 pm

Free – $55

Dentists have one of the highest rates of regulatory complaints when compared to other health professions. In Queensland, the rate is even higher, with more than 6% of Dentists receiving a complaint compared to the national average of 4.2%.

Hear from leading experts at Hall & Wilcox and ADAQ about the different types of complaints and how to respond within the different frameworks i.e. your practice, regulatory bodies and insurance. Our speakers will present a variety of case studies as examples of when things go wrong and what you can do.

Complaints management knowledge is crucial for the entire team. This seminar is recommended to dentists and their practice staff.

Topics covered in this course are:

– Learn why patients complain
– The most common complaints
– Tips on how to avoid complaints
– How to manage complaints in-house
– AHPRA statistics
– The relevant regulatory bodies
– The difference between regulatory complaints and negligence
– The difference between unsatisfactory performance vs professional misconduct
– The Director of Proceedings and QCAT
– How your professional indemnity insurance works
– DBA registration standards and insurance

Details

Date:
March 11, 2021
Time:
7:00 pm - 9:00 pm
Cost:
Free – $55
Event Category:
Event Tags:
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Website:
https://www.adaq.com.au/Web/Profession/CPD___Events/Event_Display.aspx?EventKey=ML210311

Organiser

Australian Dental Association Queensland
Phone
(07) 3252 9866
Email
events@adaq.com.au
View Organiser Website

Venue

Online
Australia + Google Map

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