Improve patient care within your dental practice in 2024 

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OrthoED Institute courses

This article is sponsored content brought to you by The OrthoED Institute.

Improving patient care in a dental practice involves a combination of enhancing clinical services, communication and overall patient experience. Leveraging education as a tool for growth can be a very powerful strategy for businesses, including dental practices. Expanding your service offering into Orthodontics and/or Clear Aligner Therapy is one way to achieve increased revenue and patient numbers.

The OrthoED Institute offers several course options in Orthodontics either face to face or Livestream. The flagship Mini Masters Course is a 2-year program offering the student comprehensive and sound principle -based training. It’s a fully accredited course by EduQual, with the option to also obtain a Diploma. The Mini Masters course does include the 3-day Aligner Essentials module and the 2-day Advanced Aligner module. However, if you would like to only complete these Aligner modules… you can. The choice is yours. Furthermore, you can also obtain a Certificate in Clear Aligner Therapy.

Here are some additional strategies to consider if you are wanting to improve the patient experience within your dental practice: 

1. Enhance Communication:

Clear Communication: Ensure your team communicates clearly and effectively with patients. Explain treatments, procedures, and post-operative care in a way that is easy for patients to understand.

Active Listening: Train your staff to actively listen to patients’ concerns and questions. 

2. Provide Patient Education:  

Educational Materials: Develop or provide educational materials about oral health, common dental procedures, and post-treatment care.

Preventive Education: Emphasize the importance of preventive care. Educate patients on proper oral hygiene practices and the role of nutrition in maintaining good oral health.

3. Improve Appointment Scheduling:

Efficient Scheduling: Streamline appointment scheduling to minimize wait times and ensure that patients are seen promptly.

Reminder Systems: Implement reminder systems, such as text messages or emails, to help patients remember and keep their appointments.

4. Enhance the Physical Environment:

Comfortable Waiting Area: Create a comfortable and welcoming waiting area with amenities.

Modern Equipment: Invest in modern dental equipment and technology to enhance the quality of care and patient comfort.

5. Build Relationships and Trust:

Personalized Care: Tailor treatments to the individual needs and preferences of each patient. This can involve understanding their medical history, fears, and specific requirements.

Transparency: Be transparent about treatment plans, costs, and potential outcomes.

6. Continuing Education for Staff:

Stay Updated:  Ensure that your dental team stays updated on the latest advancements in dentistry through continuing education programs.

Empathy Training: Train your staff, including front desk personnel, on empathy and customer service skills to create a positive patient experience.

7. Patient Feedback and Surveys:

Feedback Mechanism: Establish a system for collecting feedback from patients. This can include surveys, suggestion boxes, or online reviews. Use this feedback to identify areas for improvement.

Continuous Improvement: Act on the feedback received to continuously improve your services and address any issues that patients may have encountered. By focusing on these aspects above and by offering additional services within your practice, your healthcare facility can create a patient-centred environment that prioritises both the clinical aspects of care and the overall experience for the patient. 

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