NAB’s top tips to help healthcare businesses ‘see through scams’ 

cyber attacks healthcare businesses
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NAB has urged health services operators and practitioners to secure their business and customer data to help combat the growing global problem of scams and cybercrime. 

According to recent NAB Economics research, just over one in 10 Australian businesses have experienced a data breach or cybercrime in the past 12 months, with average losses of $19,400. 

“Healthcare practitioners are among the most highly trusted professionals in Australia, and many are responsible for a substantial amount of data and personal information—both their own and that of their customers,” NAB executive business banking metro and specialised, Julie Rynski, said

“While NAB’s research shows health services businesses are already vigilant when it comes to minimising the risk of cyber attack, we know these scams often happen when people are rushing, tired or distracted. 

“We want to help people highlight the moments when split-second decisions are made which, as our research shows, can have devastating financial and emotional consequences.” 

NAB’s research also revealed more than two in 10 health services businesses have suffered a cyber attack over the life of their business, with malware attacks and ransomware attacks being the most common forms of cyber attack. 

Businesses in the health services sector also accounted for the highest proportion of data breaches in any sector, with 25 per cent of cyber attacks on health services businesses resulting in data breaches. 

In response, NAB is supporting small businesses in their efforts to safeguard their operations and customers. In late April, the bank launched an education and awareness campaign to help Australians ‘see through scams’. 

Across the bank, NAB has more than 60 projects underway to help address the impacts of scams and fraud. These include initiatives such as partnering with telecommunications companies to reduce the incidence of scam calls and introducing protective prompts to digital banking to help customers identify potential scams. 

Since October 2022, NAB has also added 50 people to its Scams and Fraud team to help bolster support for customers. 

“Prevention is the best defence against cybercrime,” Rynski said. 

“Educating yourself and the people around you—friends, family and colleagues—to ‘see through scams’ is critical, particularly in today’s digital world. No-one wants their money or their data—or their customers’ money or data—to end up in the hands of criminals.” 

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