Report due into AHPRA chaos

The Senate has been investigating the chaotic AHPRA registration process.

Today the Senate is due to report on its investigation into AHRPA’s delays in renewing registrations for health practitioners. The delays have resulted in health professionals being unable to practice despite sending in their registration forms before deadline, and in patients losing Medicare rebates.

The ADA made a submission to the inquiry, with ten recommendations:

A comprehensive education process be established to provide clear requirements and timelines for AHPRA to notify practitioners of their registration obligations, due dates and processes;

ii. Provision of faster and more reliable communications between AHPRA and practitioners, the public and/or practitioner bodies be established to ensure inquiries are dealt with in a timely manner;

iii. Creation of nationally-consistent requirements for the response times of practitioners who have a complaint made against them;

iv. Provision of the right for a practitioner to respond to a complaint before it is escalated to investigation status be made available in all cases;

v. A review of the notification and complaints form be undertaken to remove the potential for the escalation of the nature of the claim and thus enable provision of a more balanced presentation of the


vi. Separate complaint forms to be developed for patient notifications and mandatory notifications;

vii. That AHPRA provide more detailed information to practitioners regarding the specific nature of the complaint a patient may have made to enable the practitioner to respond in a more timely and detailed manner;

viii. The development of a clearer understanding from AHRPA that the de-registration of dental practitioners endangers the livelihoods of those practitioners;

ix. AHPRA should take all steps possible to notify dental practitioners of the risk of de-registration due to non-renewal within a reasonable time frame (90 days from end of registration date); and,

x. That APHRA establishes a formal advisory committee of the registered professions, to discuss issues related to the administration of the new scheme on an on-going basis.

Liberal Senator Mathias Cormann moved to establish the inquiry, by the Finance and Public Administration Committee, after it was revealed that thousands of doctors, nurses, physiotherapists and other health workers have been unable to work after bungling by AHPRA left them without professional registration.

Some were de-registered and had to stop treating patients, others treated patients while de-registered with all the problems that could pose – including Medicare’s refusal to pay patient rebates and the likely refusal of private insurers to provide coverage.

AHPRA chief Martin Fletcher concedes there has been start-up issues as a result of the scope of the change. But the agency has “an extensive program of work under way to address these and welcomes the opportunity to help the Senate understand them”.


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  1. Upon reading this current document it relieves me to know other applicants wishing to renew their registration are experiencing as many headaches as I did.
    In total I would have wasted 4 hours trying to apply online.Fortunately I succeeded but stil am yet to receive my formalacceptance hardcopy as mentioned would be posted to me,which is coming up to one month ago.I would encourage all Health Professionals in no matter what capacity to renew well before the due date & save their email acceptance in case of any further time discrepancies and interuptions upon receiving the final hardcopy documentation !


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